Worldwide Shipping
All orders are shipped via airmail to anywhere in the world.
Orders are assigned an electronic tracking number by the courier service.
myGeeko sometimes divides your orders into multiple shipments to avoid delays. All shipments are sent using the same shipping method that you selected during checkout.
All partial shipments are clearly displayed in the order management page.
Satisfaction Guaranteed
Not happy with a product? Return it to us.
You can return non-damaged items to us within 14 calendar days of delivery, with a postage stamp. If the return is not due to our error, customers will be responsible for covering shipping costs both ways. Please ensure that the item is returned in its original condition, with the original packaging and accessories.
Click here to return a product.
Shipping
Orders are shipped by registered postal parcel.
Destinations: Worldwide
Expedited shipping is available as an upgrade during the checkout process. Upgrade costs vary depending on the products ordered and the shipping destination.
Destinations: 216 countries worldwide.
Transit time depends on the shipping method selected during checkout.
Import tax and duties are the responsibility of the customer. Virtually all orders are exempt from taxes and duties.
Note: myGeeko operates on London time, GMT 0.
Dead on Arrival (DOA)
myGeeko guarantees the safe delivery of your orders. We exchange all damaged items. myGeeko reimburses the return shipping costs.
Contact us for a return authorization number within 5 days of delivery and return the products.
Product Warranty (defective/defective due to normal use)
Unless otherwise stated on the product page, the product warranty is 6 months from the date of shipment.
Within 3 months of shipment:
When returning, defective items are replaced and returned to customers free of charge.
Within 6 months of shipment:
When returning, defective items are replaced and returned to customers free of charge. Return shipping costs are not available for refund.
Afterwards:
Customers can still return defective items to myGeeko. myGeeko will forward these items to their manufacturers and help coordinate repairs. Customers are responsible for shipping costs both ways.
Depending on the issue, fees may be assessed by manufacturers. myGeeko will contact customers before proceeding with repairs.
Incorrect Description / Wrong Items Sent
myGeeko will exchange the item or fully refund you. Contact us and return the products.
An item that does not match the description is defined as a significantly different specification or the appearance of the main product is very different from that indicated on the product page before ordering.
Refunds by Bank Transfer
Refunds will only be made by bank transfer. Please provide your bank details when requesting a refund. Make sure to provide the correct information to avoid any delay in processing the refund.
If you have any questions or concerns regarding our shipping and returns policy, please do not hesitate to contact us. Our customer support team is available to assist you and answer your questions.
To facilitate the return process, be sure to contact our customer service before returning a product. They will provide you with all the necessary instructions to make the return under the best possible conditions.
We strive to process returns and refunds quickly. Please allow 7 to 10 business days for the refund to be credited to your bank account after receiving the returned product.
We appreciate your understanding and support, and we are committed to providing quality service and exceptional products to all our customers.
In summary, here are the key points of our shipping and returns policy:
- International delivery via airmail.
- Electronic tracking number for each order.
- Satisfaction guaranteed with the possibility of returning undamaged products within 14 calendar days following delivery.
- 6-month warranty for defective or defective products compared to normal use.
- Refunds made only by bank transfer.
- A customer service available to answer your questions and assist you in the return process.
We hope this information is helpful to you and thank you for your trust in myGeeko.